Privacy policy
Last updated: June 4, 2026
This Privacy Policy describes how Essentzia Coffee Project ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.essentziacoffee.it (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you submit directly through our Services may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Purchase information, including items viewed, added to cart, saved to your account, loyalty points, reviews, referrals, gift cards, or purchases.
- Loyalty points, product reviews, referrals, and gift cards saved to your account.
- Customer support information, including information you choose to include in communications with us, such as when you send us a message through the Services.
Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information; however, doing so may prevent you from accessing or using those features.
Information We Collect About Your Usage
We may automatically collect certain information regarding your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information relating to your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information (for example, bank account details, credit or debit card information, and billing addresses) to process payments, fulfill your orders, and provide requested products or services.
- When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or our partners may automatically collect information through online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, sending account and transaction notifications, managing returns and exchanges, maintaining your account, arranging shipping, and facilitating related features and functionality.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing communications via email, text message, or postal mail, and displaying advertisements for products and services.
Security and Fraud Prevention
We use your personal information to detect, investigate, and respond to potentially fraudulent, illegal, or harmful activities.
Customer Service and Service Improvement
We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies
We use cookies to operate and improve our Site and Services, remember your preferences, conduct analytics, and better understand user interactions with the Services.
Most browsers automatically accept cookies by default. You may choose to configure your browser to remove or reject cookies; however, doing so may negatively affect your user experience and cause some Services to function improperly.
How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
- Service providers acting on our behalf (such as IT providers, payment processors, analytics providers, customer support providers, cloud storage providers, fulfillment partners, and shipping companies).
- Business and marketing partners.
- Third parties when you direct us to disclose information or provide consent.
- Our affiliates and corporate group.
- In connection with business transactions, legal obligations, or to protect our rights and the rights of others.
Third-Party Websites and Links
Our Site may contain links to third-party websites or online platforms. If you follow such links, you should review the privacy policies and terms of those third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us to request deletion of that information.
Security and Retention of Information
No security system is completely secure, and we cannot guarantee absolute security.
The length of time we retain your personal information depends on various factors, including legal requirements, dispute resolution needs, and the provision of Services.
Your Rights
Depending on where you live, you may have some or all of the following rights:
- Right of access
- Right to deletion
- Right to rectification
- Right to data portability
- Right to object to sale, sharing, or targeted advertising
- Right to restrict processing
- Right to withdraw consent
- Right to appeal decisions
- Right to manage communication preferences
You may exercise these rights by contacting us using the contact information provided below.
Complaints
If you have complaints regarding our processing of your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence.
Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent legal safeguards.
Contact
If you have questions about our privacy practices, this Privacy Policy, or if you wish to exercise any of your rights, please contact us:
Email: essentziacoffee@gmail.com
Address: Via Santa Gilla 129A, Cagliari, CA, 09122, IT
For the purposes of applicable data protection laws, and unless otherwise stated, we are the data controller of your personal information.