Shipping Policy

SHIPPING AND DELIVERY

Products purchased through the Website will be delivered to the address provided by the Customer during the checkout process in the "Shipping Details" section.

All purchases are delivered via standard postal services or express courier (hereinafter referred to as the "Courier"), from Monday to Friday, excluding public holidays and national holidays. Essentzia shall not be held responsible for delays that are unforeseeable or beyond its control.

For untracked shipments, Essentzia cannot be held responsible for the loss of parcels during transit.

Once the Products have been shipped, the Customer will receive a shipping confirmation email.

In any case, except in cases of force majeure or unforeseen circumstances, ordered Products will be delivered within ten (10) business days starting from the day following the date on which Essentzia confirmed the order via order confirmation email.

The above-mentioned 10-business-day delivery period applies to both domestic and international shipments, with the exception of countries outside the European Union, where delivery times may be extended due to local customs clearance procedures.

Delivery Services Available in Italy

• GLS

• DHL

• Bartolini

The conditions relating to these shipping services are available on the websites of the above-mentioned carriers.

Essentzia reserves the right to use alternative couriers at any time if their services are considered more efficient or effective.

International Delivery Services

• Express Courier Service

International shipments may be handled by different couriers depending on the destination country, in order to provide Customers with the best available shipping rates.

Maximum Weight for International Shipments

120 kg